Shipping & Returns
Shipping
We aim to process and ship orders within 1 to 2 business days from our California or Sweden warehouse. Orders placed on weekends or holidays will be processed on the next business day.
Available shipping methods, estimated delivery times, and shipping costs will be displayed at checkout based on your delivery address. Once your order has shipped, you will receive an email containing tracking information.
We are pleased to offer worldwide shipping. Delivery times may vary depending on your location, the selected shipping service, customs processing, and the warehouse fulfilling your order.
Some orders may include items stored in different warehouses. If this applies to your order, we will contact you first for approval. Once confirmed, your order may arrive in separate shipments, each with its own tracking information.
International orders may be subject to import duties, taxes, or customs fees. Any charges included in your order will be displayed at checkout. Additional charges imposed by local customs authorities or the delivery carrier are the responsibility of the recipient.
Please check that your delivery address is complete and correct before placing your order. Contact us as soon as possible if you need to make a correction. We cannot guarantee that an address can be changed once an order has entered processing.
Returns
We accept eligible returns requested within 30 days of delivery.
To request a return, please contact us before sending your item back. We will provide return instructions and confirm whether your item should be returned to our California or Sweden warehouse.
Please do not return merchandise without authorization. Items sent to the wrong warehouse may experience delays and may incur additional shipping or customs charges.
Returned merchandise must be:
• Unworn, except for trying it on
• Unwashed and unaltered
• Free from stains, fragrance, damage, pet hair, or signs of wear
• Returned with its original tags and packaging whenever possible
We reserve the right to decline a voluntary return if the item is not returned in resalable condition.
Your statutory consumer rights remain unaffected.
Exchanges
Exchanges are accepted within 30 days of delivery and are subject to product availability.
Please contact us before returning your item so we can confirm availability and provide the correct return instructions.
If the requested size, color, or style is unavailable, we may offer a refund or store credit instead.
Delivery times for exchanged merchandise will vary depending on your location and the warehouse fulfilling the replacement order.
EU and UK Customers
Customers in the European Union and United Kingdom generally have the legal right to cancel an eligible online purchase within 14 days of receiving it, without providing a reason.
To exercise this right, you must notify us within the applicable 14-day cancellation period. After notifying us, the merchandise must be returned within the legally required timeframe.
You may inspect and try on the item as you would in a physical store. We may make a reasonable deduction from your refund if the item has lost value because it was handled beyond what was necessary to determine its nature, characteristics, and fit.
Customers are responsible for the cost of returning a change-of-mind purchase unless we have agreed otherwise or applicable law requires us to cover it.
These statutory rights apply independently of our voluntary 30-day return policy.
Refunds
Once your return has been received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow approximately 5 to 10 business days after the refund has been processed for it to appear in your account. Processing times vary depending on your bank, card issuer, or payment provider.
For EU and UK statutory cancellations, refunds will be processed within the legally required timeframe. We may withhold reimbursement until we have received the returned merchandise or proof that it has been sent.
Where required by law, the original cost of standard delivery will also be refunded. Additional charges for express, expedited, or premium delivery services are nonrefundable.
Late or Missing Refunds
If you have received confirmation that your refund was processed but it has not yet appeared:
• Check your bank or payment account again
• Contact your card issuer or payment provider
• Contact your bank, as processing times may vary
• Contact us if you have completed these steps and still cannot locate your refund
Sale and Final Sale Items
Discounted merchandise may be returned under our standard return policy unless it is Sale item.
Sale items are not eligible for voluntary return, exchange, or refund, except where required by applicable law or when an item is damaged, defective, or incorrect.
EU and UK statutory cancellation rights remain unaffected where applicable.
Return Shipping
Customers are responsible for return shipping costs for ordinary change-of-mind returns unless otherwise stated or required by law.
Original shipping charges are generally nonrefundable, except where applicable consumer law requires reimbursement.
If an item arrives damaged, defective, or different from what you ordered, please contact us before returning it. We will provide instructions and, where required, cover reasonable return shipping costs.
We recommend using a trackable shipping service and retaining your proof of postage. For merchandise valued over $75, we also recommend purchasing shipping insurance.
Da Vinci California® cannot guarantee receipt of returned merchandise sent without tracking.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photographs of the item and packaging.
Please do not return the merchandise until you have received instructions from us. We will review the issue and arrange an appropriate resolution, which may include a replacement, repair, refund, or store credit depending on the circumstances and applicable law.
EU consumers also receive a minimum two-year legal guarantee for goods that are faulty or do not match their description, and remedies must be provided without cost to the consumer where applicable.